At ByNoora, we value your satisfaction and strive to provide high-quality products that meet your expectations. Please read our Refund & Return Policy carefully before making a purchase.
Order Cancellations
Once an order has been placed, it cannot be cancelled or modified. Please ensure all order details are correct before completing your purchase.
Refunds & Exchanges
Due to hygiene reasons and to maintain consistency for all customers, we do not offer refunds, returns, or exchanges for:
- Change of mind
- Incorrect size selection
- Personal preference
- Sale or promotional items
We carefully inspect all products before dispatch. However, in the unlikely event that you receive a faulty or defective item, please contact us within 24 hours of receiving your order.
Eligibility for Faulty Item Returns
To be eligible for a return due to a manufacturing fault or defect:
- The item must be unworn and unused.
- The item must be in the same condition as received.
- All original tags must remain attached.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation must be provided.
- The issue must be reported within 24 hours of delivery.
Items that do not meet these requirements may not be eligible for assessment.
How to Request a Return
To initiate a return request for a faulty item, please contact us via email and provide:
- Your order number
- A description of the issue
- Clear photos showing the fault or defect
Once your request has been reviewed and approved, we will provide instructions on how to return the item.
Please note that returns sent without prior approval will not be accepted.
Return Shipping
Customers are responsible for all return shipping costs unless otherwise required by Australian Consumer Law.
We strongly recommend using a tracked shipping service, as we cannot be held responsible for lost or damaged return parcels.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order so we can investigate and provide an appropriate resolution.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. Customers may be entitled to remedies for products that are faulty, not as described, or fail to meet consumer guarantees.
Contact Us
If you have any questions regarding this policy, please contact us:
ByNoora
Email: info@bynoora.com.au
WhatsApp: +61 411 505 195